Manage Web Page FAQ:

Navigation Help:

* Manage Profile This section allows you to change Domain login and password information, create sub users as well as group multiple domains into different profiles.

* Organization Contact This is information about the company or entity which owns the domain name you are managing. Change company information here. This field is shown at the top of WHOIS and is also called the Registrant field.

NOTE: Nominet, the registry for *.uk domain names, does not allow Registrants to modify the Organzition name in this section. Accordingly, this section does not appear for *.uk names.

* Admin Contact This is the only person allowed to make changes to the domain. Ensure this Email address is always kept up-to-date.

* Billing Contact This is the contact responsible for billing issues with regard to this domain's registration. All renewal information will be sent to this address.

* Technical Contact This is the person who is normally responsible for Web hosting, mail, and other DNS issues. However, unless they are granted access by the Admin Contact, they have no authority to make any changes. Sometimes, this is the RSP's info.

* Manage Name servers This is where you modify name server info as well as create name servers hosts based on the domain.

Questions:

- How do I change contact information on my Domain?

Each link on the main screen corresponds to a field in the WHOIS output. Click on the link to the field you wish to update. You will be presented with a page where you can edit the information in each field.

Ensure the Admin Email address is kept up to date. This is the only way to recover a lost login/password.

- How do I change my Name Servers?

Click on Manage Name Servers, you will see your current name servers listed as primary and secondary. Replace the old name server with the new one then click the Save Configuration button.

You can also remove a name server. click the remove check box beside the name server you wish to remove and click Save Changes. Please note this action does not delete the name server entry, it removes it from this domain only.

- HELP! I've deleted all my name servers!

If you have deleted your name server settings, or wish to add more, you can use the "- Adding New Name Servers -" section below the list of DNS. Enter just the name of the DNS, not the IP address, and click on "Add Name Server." The DNS will be added to the list directly above.

- How do I create a name server based on this domain?

In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

Here you can register a name server based on the domain. All name servers must have an unique IP and must be set-up and running for at least 24 hours before you register them here. Type the prefix for your name server and its IP address and click Create Name Server. We suggest that you do not use the prefix "www" as this may cause a problem with your web server lookups. Use a known convention such as "ns1"

- How do I delete a name server I created using manage?

In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

You can only delete name servers that are not in use by any domains. You will only see a Delete button next to a DNS entry if it is not in use by an OpenSRS domain. Unfortunately, OpenSRS does not have the ability to give you a list of what domains a name server is listed on.

If the Delete button is available, click it and you will receive an "Are you sure?" Click yes and the DNS will be deleted from the root registry.

Please be aware that we can't check to see if the DNS is in use by non-OpenSRS domains. If it is, you will get an error directly from the root registry.

- How do I change the IP address of my name server?

In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

Simply change the old IP to the new one and click Save Configuration. All name servers must have unique IPs. If you're getting a registry error, it likely means that IP is already in use.

This change will be automatically applied to all domains using this name server.

- How do I change the host name of my name server?

In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

Simply change the old host name to the new one and click Save Configuration.

This change will be automatically applied to all domains using this name server.

- How do I register a ccTLD name server?

If you need a Country Code TLD name server created (for domains in .ca, .de, etc) they must be added manually by OpenSRS staff. Please Email

Please be aware that the root registry does lookups to determine the IP of a ccTLD DNS. We don't require this info when adding the DNS and the IP won't show up in the whois info.

- How do Profiles work?

In order to speed up registrations and make managing domains easier, OpenSRS has a system called "Domain Profiles". A profile is simply a username and password associated with a domain or domains which gives access to a Web-based interface to manage these specific domains.

- How do I move domains between Profiles?

Click on "Manage Profile" and then select "Change Ownership of Domain". Fill out the username/password of the profile you want to add this domain to. Click on "Move to existing profile" and type the name of a domain that is already in the profile into "Previously registered domain." Click on "Change Owner" and the two domains are now in the same profile.

* It is important to remember that anyone with the profile login information can change all info for all domains in the profile, including ownership.

- How do I move a domain from my main profile to its own?

Click on "Manage Profile" and then select "Change Ownership of Domain". Select a new username/password and click on "Change Owner". The domain is now in its own profile, with a separate username and password.

* Only Domains belonging to the same person or company should be grouped together in a Profile.

- How do I create a Sub User account for my domain?

A Sub User is an additional login to your domain that you can create and grant limited access. This is helpful if you'd like to give a login to your Web Host or ISP to manage your Name servers/etc.

Goto "Manage Profile", then "Create/Manage a Sub-User". Select a username, password and choose what areas that this sub-user will be allowed to edit. Sub-users are never allowed access to the "Manage Profile" section.

There can only be a single sub-user per domain, and a sub-user can only manage the domain it was created for, not the profile it is in (if it is part of a larger group profile of your domains)